Shipping Policy
Processing Time:
- Orders are processed and shipped within 1-3 business days of purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
- We offer standard and expedited shipping options for domestic and international orders.
- Standard Shipping: Estimated delivery within 7-15 business days.
- Expedited Shipping: Estimated delivery within 5-10 business days.
- International Shipping: Delivery times vary depending on the destination. Customs processing may cause additional delays.
Shipping Costs:
- Shipping costs are calculated based on the weight of the items and the destination. The shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using this number on our website or the carrier's website.
Shipping Restrictions:
- We currently ship to most countries worldwide. However, there may be certain restrictions on specific products for international orders due to customs regulations.
Address Accuracy:
- Please ensure that the shipping address provided is accurate and complete. Knox Electronics is not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Delays:
- While we make every effort to ensure timely delivery, Knox Electronics is not responsible for delays caused by factors beyond our control, such as weather conditions, customs processing, or carrier delays.
Lost or Stolen Packages:
- Knox Electronics is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the carrier directly to file a claim.
Returns Due to Failed Delivery Attempts:
- If a package is returned to us due to multiple failed delivery attempts, the customer will be responsible for any additional shipping charges to resend the package.
Contact Information:
- If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at knoxelectronics2024@gmail.com